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It is not an astonishing surprise that customer service has a direct impact on top-line revenues of businesses. If an organization fails to match the expectation of level of customers as it relates to customer service, then it has to be prepared to face the wrath of stiff competition in the business world. On the flipside, if it surpasses customer expectations adeptly, then it has actually geared up to capitalize on each potential busin... Read more>>
If you are unable to surprise your customers with best-in-class support solutions, then you better be prepared to receive fuming emails and text messages. Although this has been something that forward looking enterprises are quite careful about, but they must know that nowadays customers have started taking it all onto a next level, and they do not take much time before sharing their bad experienced (with your brands) on various social ... Read more>>
In quest of scaling unprecedented heights of success in business, entrepreneurs worldwide are embracing all effective technologies and strategizing their initiatives in such a manner that best suits the requirements and expectations of their target audiences. Herein, customer engagement is certainly an essential business aspect that entrepreneurs have to be extra cautious about. Now when we talk about engaging customers, nothing beats t... Read more>>
In recent years, business-customer relationship management has emerged as the most persuasive, influential business aspect. Gone are the days when top-tier business offerings, in conjunction with extremely enticing price tags, were more than enough to help enterprises envisage their drams of comprehensive growth into reality. At present, it is more about the quality of conversations, connection, and rapport that businesses share w... Read more>>
Given the current economic climate in the globalized business environment, it can be argued that the question of delighting all the customers across all touchpoints has become fairly imperative for enterprises worldwide. Gone are the days when high quality business offerings, in conjunction with extremely attractive price tag, could help you attract a significant number of customers. Nowadays, it is more about how your customer en... Read more>>
