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Individual analytics, when taken in isolation often point towards various segments of a business model in order to showcase and identify the evolving trends unless analyzed comprehensively. It is a result of this very reason that a majority of management teams in a an outsourced customer support vertical and other support business task forces are well-versed with the significance of three vital business indicators: growth, cash flow and... Read more>>
Customer service, in recent times has emerged as a tricky vertical. It gets even more confusing when you think of giving your customer service a makeover for the better. When we talk of high-end service environments, even a minute disconnect between the customer and customer service executive becomes a prime reason for customers to look for other avenues. To quote an example, if a large business conglomerate is on the lookout for cal... Read more>>
Customer journey maps have emerged as vital ingredients to attaining a global view of customer’s service expectations from a brand. A comprehensive map with a thorough outlook will certainly go a long way in identifying all the interactions of customer with a brand. Tracking customer journey will act as a motivational factor behind devising the most appropriate strategy in handling customers. Even though, a brand might be thorough... Read more>>
Customer feedback is no more a compulsory business convention; it is a potential instrument that can guide an organization to comprehensive success. Numerous forward looking blue chip companies, global giants, and SMEs have realized the significance of a constructive customer feedback framework, and they are leaving no stone unturned to pay due heed to their customers’ opinions in order to re-strategize their business initiatives ... Read more>>
The millennials don’t need appropriate solution; they demand value-centric experience whenever they interact with any brand or its qualified representatives. Gone are those days when you could surpass customer expectation by simply delivering required solution. Nowadays, smartphone-owning generation wants brands to walk that extra mile in order to win their loyalty. What is even more threatening is one minor mistake on the part of... Read more>>
