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Are too much of customer inquiries and calls deviating you from the core competencies of your business? When the business is growing and new customers are joining in at a good rate, it becomes quintessential to set up a competent support team. Since there is too much of capital needed to maintain a full-fledged customer service staff, business owners turn their focus towards the majestic strategy called outsourcing. You would n... Read more>>
Technology has made life easier and has provided us with some viable business options. For instance, take the example of automation. Around 2 decades back business world was introduced to the concept of automation and everything changed. Automation was adopted by businesses owing to its capability to trim the overhead expenses. However, the concept didn’t catch up because it leads to a number of challenges, customers getting discon... Read more>>
Being a business owner, what’s the biggest blunder you can do? Well, there are two of them if you think deeply. One, if you overlook your customers and the second when you oversee your workforce. Yes, employees are your biggest asset and maintaining a strong relationship with them would offer your business an exceptional boost. The better work environment you sustain, the more efficient and skilled employees will join your co... Read more>>
What is your favorite channel to communicate with your target audience? Do you use the internet (live chat, instant messaging and social media), text messaging or are you still in love with the conventional way of reaching out to your customers on a phone call? Did you notice I used the word ‘conventional’ with the telephone channel? Yes, it is true! With the advent of so many channels available to engage, reach, and solve ... Read more>>
The outsourcing industry is growing at a significant growth rate owing to the rising interest of the businesses across the globe in this astonishing tactic. Gone are the days when businesses used to drift apart from the outsourcing owing to the doubts such as loss of control over the outsourced projects and service quality downfall. Now, business owners are continuously looking for ways to increase the overall productivity and profit... Read more>>
