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With the era of emerging startups slowly catching up, it certainly spells exciting times for the future. The opportunities for such startups are truly endless and beyond anyone’s imagination. This has come primarily because of the advancement in technology that is able to deliver feasible solutions in real-time. Even the perspective of the society has evolved dramatically as far as different ways of doing business is concerned. Ab... Read more>>
In a customer-centric organization, there are bound to be employees who have too much on their plates. Such business units, big or small, often consider outsourcing as a feasible option. What needs to be understood is the fact that it is not about replacing our own staff with an offshore in order to improve profit margins. Rather, it has more to do with shelling off the work pressures and garnering maximum efficiency from our in-house w... Read more>>
A vast majority of consumer market experts have often stated that a customer forgives, but never forgets. Calling a call center unit can turn out to be a nightmarish experience for a customer. With telephone being the most preferred medium of delivering quality call center customer service, the stakes are pretty high. With the alternatives of outsourcing customer support available at every corner, business conglomerates should look to e... Read more>>
E-mail is a highly effective tool for digital marketing. Many of the leading business units have embraced its tremendous potential in driving sales and gaining the much sought after, customer loyalty. According to a recent study, approximately half of the total workforce working in the digital marketing vertical consider e-mail as their most effective channel. Moreover, the study also showcased that as much as three-fourth of the workfo... Read more>>
In a call center environment, most of the business metrics calculating the business efficacy of an operating model focus primarily on the efficiency of operating model transformation. However, the recognition of such an operating model has had a profound impact on the outcome of technical support outsourcing mechanism. Given the rapidity of change in today’s call center environment, while planning to do any kind of transformati... Read more>>
