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In the world of proliferating technological advancements, the prevalent saying — Old is Gold — does not make any sense! No matter how efficient a particular methodology or technology is, it would (sooner or later) become obsolete. If you would remain adamant to using a specific set of tools and methodologies forever, then it can have dreadful, frightening impact on your organizational efficiency and capability in... Read more>>
The confluence of latest communication technologies has undeniably enabled businesses to explore new avenues of opportunities. Not only have these communication technologies paved the way for better customer-brand engagement frameworks, but have also allowed businesses to develop better, more exhaustive understanding of the pivotal factors that are influencing customers’ expectations, choices, preferences, and needs. A... Read more>>
At times, daily routine becomes boring and a bit hectic due to which employees feel frustrated and lags behind the target. To avoid such situations, the outsourcing companies need to implement trainings, seminars and workshops to help their employees gaining interest while performing their work. In addition, these trainings are also beneficial to improve your employees’ skills and to make them productive. These seminars, workshops... Read more>>
There are several companies that are heading towards outsourcing. It is because either they lack resources or equipment or their employees aren’t trained enough to perform the job. Another reason for choosing to outsource could be the company doesn’t have enough time to deal with customer queries. In these cases, generally, companies acquire outsourcing companies that can handle their customer relationships, queries, various... Read more>>
A successful outsourcing strategy can contribute to process improvements, cost containment, reduced time-to-market, expanded talent pools, improved focus on core business and so on. If you too are running a business process outsourcing company, you need to understand the strategy, the client’s needs and requirements, choose the right employees according to the tasks and finally make an informed decision regarding the management of... Read more>>
